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FAQ

FAQ

Shipping & Returns

Do you offer free shipping?

Yes, ground shipping is complimentary for all North American orders.

Do you offer free returns?

Yes, we always want to offer you best in class service. Thus we offer free returns on all North American purchases.

What is your return policy?

We accept returns for 30 days. No questions asked. Use it for 30 days. Love it, keep it. If not, send it back for a full refund. Nothing to lose, everything to gain.

Do you ship to my country?

Foehn ships almost anywhere in the world.

If you don't see your country listed at checkout, send us a note at hello@wearfoehn.com

Please note that customs, duties, brokerage, and other fees may be applied to orders outside of North America. These fees are the customer's responsibility.

International Shipping

For international shipping outside of North America, there will be an flat rate charge shipping cost of $25 USD. Estimated shipping time for international is 2 weeks. Please note customers are responsible for international duty fees that may apply when importing to your country.

International Returns

You are responsible for the cost of return shipping back to Foehn. For any international return requests please email hello@wearfoehn.com and include the following: Your order number, name, contact info, and reason for return. Customers are responsible for any return shipping fees.

Do you do exchanges?

Currently we only accept returns. If you want to exchange for another size/color, just return the item you originally purchased and place another order in the correct size/color.

How long will it take for my product to arrive?

Most North American orders will arrive in before 7 business days. International orders will take about 2 weeks. Please note, this is just an estimate. You can always track your shipment with the link provided in your shipping confirmation.

Sizing and Product Info

How do I know what size to purchase?

Within each product page on our site we have provided fit guidelines based on the piece's garment measurements. We're happy to answer any questions regarding fit. Please write to us at hello@wearfoehn.com

You're sold out of a product I want. How can I get it?

We do our best to restock products as fast as we can. If we do not have an estimated restocking or ship date for a particular product you can choose to be notified by clicking the "Notify Me" link right below the purchase button.